Player support
How can we help?
Game-specific instructions will be added when each title becomes available. Until then, you can review the general topics below or contact us by email.
General questions
Installation problems
Device requirements and verified installation steps will be published for each game at launch.
Purchases and restoring purchases
Purchase and restoration procedures will be documented separately for each supported store and game.
Advertisements
Advertising details, if a game uses ads, will be explained on that game's support and privacy pages.
Lost progress
Save and recovery options depend on the game. No recovery method is available until a specific title is released.
Errors and crashes
When contacting support, include the game name, device model, operating-system version and a clear description of what happened.
Privacy and data deletion
Each game will have its own privacy policy and verified data-deletion instructions where applicable.
Still need help?
Still need help?
Use the official support email. Please do not send passwords, payment information or other sensitive data.